Privacy Statement

Contact details:

Ximmio.com
tel. +31 74 737 00 81

Visiting address:

Goudstraat 17-b
7554 NG Hengelo

Frans Kouwenhoven is the Data Protection Officer of XIMMIO B.V. He can be reached at privacy@ximmio.com.

Personal data we process

XIMMIO B.V. processes your personal data because you use our services.

Below is an overview of the personal data we process

• Postal code and house number (in case of reminders for placing your containers on the road)
• Name (in case of orders via apps/website)
• Phone number (in case of orders or notifications via apps/website)
• Email address (in case of orders or notifications via apps/website)
• Location information (in case of orders or notifications via apps/website)
• Data about your activities in our apps or on the website to continuously improve our services

Special and/or sensitive personal data we process

Our website and/or service does not intend to collect data on website visitors under the age of 16. Unless they have parental or guardian permission. However, we cannot verify whether a visitor is older than 16. We therefore recommend that parents be involved in their children’s online activities in order to avoid collecting data about children without parental consent. If you believe that we have collected personal information about a minor without such consent, please contact us at privacy@ximmio.com and we will remove this information.

For what purpose and on what basis we process personal data

XIMMIO B.V. processes your personal data for the following purposes:

If you use our apps:

• Sending Notifications(push messages) on behalf of your waste collector for optimal service (as long as you have this option turned on);
• Sending Reminders for putting trash containers on the road (as long as you have this option turned on);
• To be able to handle your report, complaint or order;
• Calling or emailing you if necessary to perform our services;
• Keeping you informed via e-mail of the status of your report or complaint;
• The handling of your payment in the case of paid services is handled by an external party. For details on this, please visit https://www.mollie.com/nl/privacy

If you use our website:

• To be able to handle your report, complaint or order;
• Calling or emailing you if necessary to perform our services;
• Keeping you informed via e-mail of the status of your report or complaint;
• The handling of your payment in the case of paid services is handled by an external party. For details on this, please visit https://www.mollie.com/nl/privacy

Automated decision-making

Ximmio B.V. does not, on the basis of automated processing, make decisions about matters that could (significantly) affect individuals.

How long we keep personal data

Ximmio B.V. does not retain your personal data longer than is strictly necessary to fulfill the purposes for which your data is collected.

We use the following retention periods for the following (categories) of personal data:

• Zip code/home number > as long as you have the Reminders option turned on in the app
• Address > as long as you have the Notifications option turned on in the app
• Name/email/phone number > 2 years (if you filed a report)

Sharing personal data with third parties

Ximmio B.V. does not sell your information to third parties and will only provide it to third parties if necessary for the execution of our agreement with you or to comply with a legal obligation. With companies that process your data on our behalf, we enter into a processor agreement to ensure the same level of security and confidentiality of your data. Ximmio B.V. remains responsible for this processing.

Cookies, or similar techniques, that we use

Ximmio B.V. uses only technical and functional cookies. And analytical cookies that do not invade your privacy. A cookie is a small text file that is stored on your computer, tablet or smartphone when you first visit this website. The cookies we use are necessary for the technical operation of the website and your ease of use. They ensure that the website works properly and, for example, remember your preference settings. It also allows us to optimize our website. You can opt out of cookies by setting your Internet browser to stop storing cookies. In addition, you can also delete any information previously stored through your browser’s settings.

View, modify or delete data

You have the right to see, correct or delete your personal data. In addition, you have the right to withdraw your possible consent to data processing or object to the processing of your personal data by Ximmio B.V. and you have the right to data portability. This means that you can make a request to us to send the personal data we hold about you in a computer file to you or another organization named by you.

You may send a request to view, correct, delete, data transfer of your personal data or request the revocation of your consent or objection to the processing of your personal data to privacy@ximmio.com.

To ensure that the request for access is made by you, we ask that you send a copy of your proof of identity with the request. Black out your passport photo, MRZ (machine readable zone, the strip of numbers at the bottom of the passport), passport number and Citizen Service Number (BSN) in this copy. This is to protect your privacy. We will respond to your request as soon as possible, but within four weeks.

XIMMIO B.V. would also like to inform you that you have the possibility to file a complaint with the national supervisory authority, the Authority for Personal Data. You can do so at the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons

How we secure personal data

Ximmio B.V. takes the protection of your data seriously and takes appropriate measures to prevent abuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you have the impression that your data is not properly secured or there are indications of misuse, please contact our customer service or at privacy@ximmio.com